Customer Service: Find all the latest ferry information

In this section you can find the latest travel updates regarding our ferries and useful information on how to get to our ferry ports, along with contact information.

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Please select your route:

Dover - Dunkirk

Eastern Channel routes , sailings between Dover and Dunkirk/Calais or any other routes operated by us across or around the English Channel.

Query Telephone Email Address Live Chat Opening Times

Make a
booking

UK 0871 574 7235

INT +44 208 127 8303
dover.pax@dfds.com Chat now All days: 24 hours
Online
assistance
UK 0871 574 7223

INT +44 208 127 8303
dover.pax@dfds.com Chat now M-F: 8am-8pm
S-S: 8am-7pm
Groups
enquiries
UK 0871 522 9933

INT +44 330 333 0245
uk.groups@dfds.com N/A

M-F:
8:30am-5:00pm
S-S: Closed

If you need help with an existing booking or have already travelled, please call the customer service telephone number shown on your booking confirmation. For non-urgent attention, please send us an e-mail here making sure to include your contact details, or chat with us live here.

Dover - Calais

Eastern Channel routes , sailings between Dover and Dunkirk/Calais or any other routes operated by us across or around the English Channel.

Query Telephone Email Address Live Chat Opening Times

Make a
booking

UK 0871 574 7235

INT +44 208 127 8303
dover.pax@dfds.com Chat now All days: 24 hours
Online
assistance
UK 0871 574 7223

INT +44 208 127 8303
dover.pax@dfds.com Chat now M-F: 8am-8pm
S-S: 8am-7pm
Groups
enquiries
UK 0871 522 9933

INT +44 330 333 0245
uk.groups@dfds.com N/A

M-F: 8:30am - 5:00pm
S-S: Closed

If you need help with an existing booking or have already travelled, please call the customer service telephone number shown on your booking confirmation. For non-urgent attention, please send us an e-mail here making sure to include your contact details, or chat with us live here.

 

Newcastle - Amsterdam

Query Telephone Email Address Live Chat Opening Times

Make a
booking

UK 0871 522 9955

INT +44 330 333 0245
travel.sales@dfds.com Chat now M-F: 9am-5.30pm
Sat: 9am-5pm
Sun:Closed
BH's: 10am-4pm
Online
assistance
UK 0871 522 9966

INT +44 330 333 0245
travel.sales@dfds.com Chat now M-F: 9am-5.30pm
Sat: 9am-5pm
Sun:Closed
BH's: 10am-4pm
Groups
enquiries
UK 0871 522 9933

INT +44 330 333 0245
uk.groups@dfds.com N/A

M-F: 8:30am-5pm
S-S: Closed

If you need help with an existing booking or have already travelled, please call the customer service telephone number shown on your booking confirmation. For non-urgent attention, please send us an e-mail here making sure to include your contact details, or chat with us live here.

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Newhaven - Dieppe

Western Channel routes , sailings between Newhaven and Dieppe; Portsmouth Le Havre and any other routes operated by us across or around the Western Channel.

Query? Telephone Email Address Opening Times

Make a
booking

UK 0844 576 8836

INT 0800 650 100
newhaven-dieppe@dfds.com M-F: 8am-6pm
Sat: 8am-4pm
Sun: Closed
Online
assistance
UK 0844 576 8836

INT 0800 650 100
customerservices.dieppe@dfds.com M-F: 8am-6pm
Sat: 8am-4pm
Sun: Closed
Groups
enquiries
UK 0844 576 8836

INT 0800 650 100
resagroupes@dfds.com M-F: 8am-6pm
Sat: 8am-4pm
Sun: Closed

If you need help with an existing booking or have already travelled, please call the customer service telephone number shown on your booking confirmation. For non-urgent attention, please send us an e-mail here making sure to include your contact details.

Other Passenger Routes

Long Sea routes, sailings between Newcastle and Amsterdam; Copenhagen and Oslo; Karlshamn and Klaipeda; Kiel and Klaipeda; Kapellskär and Paldiski.

Query Telephone Email Address Live Chat Opening Times

Make a
booking

UK 0871 522 9955

INT +44 330 333 0245
travel.sales@dfds.com Chat now M-F: 9am-5.30pm
Sat: 9am-5pm
Sun:Closed
BH's: 10am-4pm
Online
assistance
UK 0871 522 9966

INT +44 330 333 0245
travel.sales@dfds.com Chat now M-F: 9am-5.30pm
Sat: 9am-5pm
Sun:Closed
BH's: 10am-4pm
Groups
enquiries
UK 0871 522 9933

INT +44 330 333 0245
uk.groups@dfds.com N/A

M-Th: 8:30am-5pm
Fri: 8:30am-4pm
S-S: Closed

If you need help with an existing booking or have already travelled, please call the customer service telephone number shown on your booking confirmation. For non-urgent attention, please send us an e-mail here making sure to include your contact details, or chat with us live here.

​​

 Please note calls to premium rate numbers cost up to 10p per minute plus network extras. Calls from mobiles will be higher.

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WE'RE AWARD WINNING​​

It’s always a proud moment when you’re recognised for your good work, we’re honoured to have been named as ‘World’s Leading Ferry Operator’ in the 2014 World Travel Awards. We've won this award for 4 years running.
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