Customer Service: 

DFDS is dedicated to helping our customers in every aspect of their travel.

If you have a question or query, please visit our customer service help centre here​ to find an answer. 

If you can't find the answer there, please choose a location from the tabs below and contact us by telephone/email or live chat.

call-centre-08-02-2013.jpg 

Please select your route:

Dover - Dunkirk

Eastern Channel routes , sailings between Dover and Dunkirk/Calais or any other routes operated by us across or around the English Channel.

Query Telephone Email Address Live Chat Opening Times

Make a
booking

UK 0871 574 7235

INT +44 208 127 8303
dover.pax@dfds.com Chat now All days: 24 hours
Online
assistance
UK 0871 574 7223

INT +44 208 127 8303
dover.pax@dfds.com Chat now M-F: 8am-8pm
S-S: 8am-7pm
Groups
enquiries
UK 0871 522 9933

INT +44 330 333 0245
uk.groups@dfds.com N/A

M-F:
8:30am-5pm
S-S: Closed

If you need help with an existing booking or have already travelled, please call the customer service telephone number shown on your booking confirmation. For non-urgent attention, please send us an e-mail here making sure to include your contact details, or chat with us live here.

Dover - Calais

Eastern Channel routes , sailings between Dover and Dunkirk/Calais or any other routes operated by us across or around the English Channel.

Query Telephone Email Address Live Chat Opening Times

Make a
booking

UK 0871 574 7235

INT +44 208 127 8303
dover.pax@dfds.com Chat now All days: 24 hours
Online
assistance
UK 0871 574 7223

INT +44 208 127 8303
dover.pax@dfds.com Chat now M-F: 8am-8pm
S-S: 8am-7pm
Groups
enquiries
UK 0871 522 9933

INT +44 330 333 0245
uk.groups@dfds.com N/A

M-F: 8:30am - 5pm
S-S: Closed

If you need help with an existing booking or have already travelled, please call the customer service telephone number shown on your booking confirmation. For non-urgent attention, please send us an e-mail here making sure to include your contact details, or chat with us live here.

 

Newcastle - Amsterdam

Query Telephone Email Address Live Chat Opening Times

Make a
booking

UK 0871 522 9955

INT +44 330 333 0245
travel.sales@dfds.com Chat now M-F: 8am-8pm
S-S: 8am-7pm
Online
assistance
UK 0871 522 9966

INT +44 330 333 0245
travel.sales@dfds.com Chat now M-F: 8am-8pm
S-S: 8am-7pm
Groups
enquiries
UK 0871 522 9933

INT +44 330 333 0245
uk.groups@dfds.com N/A

M-F: 8:30am-5pm
S-S: Closed

If you need help with an existing booking or have already travelled, please call the customer service telephone number shown on your booking confirmation. For non-urgent attention, please send us an e-mail here making sure to include your contact details, or chat with us live here.

​​​​​

Newhaven - Dieppe

Western Channel routes , sailings between Newhaven and Dieppe on the Western Channel.

Query? Telephone Email Address Opening Times

Make a
booking

UK 0844 576 8836

INT 0332 3214 4729
newhaven-dieppe@dfds.com M-F: 8am-6pm
Sat: 8am-4pm
Sun: 9am -5:30pm
Online
assistance
UK 0844 576 8836

INT 0332 3214 4729
customerservices.dieppe@dfds.com M-F: 8am-6pm
Sat: 8am-4pm
Sun: 9am -5:30pm
Groups
enquiries
UK 0844 576 8836

INT 0332 3214 4729
resagroupes@dfds.com M-F: 8am-6pm
Sat: 8am-4pm
Sun: 9am -5:30pm

If you need help with an existing booking or have already travelled, please call the customer service telephone number shown on your booking confirmation. For non-urgent attention, please send us an e-mail here making sure to include your contact details.

​​

Other Passenger Routes

Long Sea routes, sailings between Newcastle and Amsterdam; Copenhagen and Oslo; Karlshamn and Klaipeda; Kiel and Klaipeda; Kapellskär and Paldiski.

Query Telephone Email Address Live Chat Opening Times

Make a
booking

UK 0871 522 9955

INT +44 330 333 0245
travel.sales@dfds.com Chat now M-F: 8am-8pm
S-S: 8am-7pm
Online
assistance
UK 0871 522 9966

INT +44 330 333 0245
travel.sales@dfds.com Chat now M-F: 8:00am-8pm
S-S: 8am-7pm
Groups
enquiries
UK 0871 522 9933

INT +44 330 333 0245
uk.groups@dfds.com N/A

M-F: 8:30am-5pm
S-S: Closed

If you need help with an existing booking or have already travelled, please call the customer service telephone number shown on your booking confirmation. For non-urgent attention, please send us an e-mail here making sure to include your contact details, or chat with us live here.

​​​​​

 Please note calls to premium rate numbers cost up to 13p per minute plus your telephone company's access charge. 

​​


WE'RE AWARD WINNING​​

It’s always a proud moment when you’re recognised for your good work, we’re honoured to have been named as Europe's and the World’s Leading Ferry Operator in the 2015 World Travel Awards. We've won these awards for 5 years running.​

FINAL-AWARDS-Dec15.gif​​​​​​