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Which? Ferry Company Do You Want To Travel With?

Date published: 10 August 2011

The DFDS Seaways UK passenger routes have been awarded with a prestigious industry accolade, beating fierce competition from other major ferry operators.


Which? ferriesFollowing an extensive consumer survey carried out in January 2011, the consumer body Which? has named DFDS Seaways as its only ‘Recommended Provider’ for ferry travel.

In results published in the July issue of Which? Travel magazine, DFDS Seaways scored above average in all aspects of the research, especially for ease of booking and value for money, and achieved an overall customer score of 72%.


 Chris Newey, Director of Passenger Services for the DFDS Seaways English Channel route, said:

Chris NeweyThis is a fantastic endorsement from the UK’s leading independent consumer body. We strive to deliver excellent customer service and value for money across all of our UK routes, and are delighted this has been recognised.

“As part of our determination to continually improve, we encourage all of our customers to fill in customer feedback forms, which we review on a regular basis and implement changes where necessary, so that our services will always be first rate.


Recommended Provider status is awarded to those services that have performed to the highest standards in Which?’s rigorous testing and analysis. The survey approached almost 6,500 consumers across the UK and it was the 33% of consumers who had travelled by ferry within the last two years who were called upon to answer questions about the ferry companies.

To book your ferry crossing, or for more information about the DFDS Seaways ferry routes, visit www.dfdsseaways.co.uk or telephone 0871 574 7241 for bookings for the Dover – France route, or 0871 522 9976 to book tickets for the Newcastle – Amsterdam route (calls cost up to 10p per minute plus network extras).


For more information, please contact Sarah Whelband or Daisy Pratt on 01732 779 087 or email sarahw@westgatecomms.com / daisy@westgatecomms.com


About DFDS Seaways

DFDS is Northern Europe’s largest integrated shipping and logistics company.

DFDS Seaways operates a network of 30 routes with 60 freight and passenger ships, while DFDS Logistics provides freight solutions in Europe with trailers, containers, and rail.

DFDS Seaways Dover-Dunkirk won The Guardian, Observer and guardian.co.uk travel award for ‘Best Ferry Company’ in 2009, for the second year running. The company was also ‘Highly Recommended’ in the 2007 Telegraph Travel Awards. In the UK, the company operates passenger services on routes from Dover to Dunkirk. Newcastle to Amsterdam, and Harwich to Esbjerg.

For further information, visit www.dfdsseaways.co.uk