Thank you for choosing to travel with DFDS Seaways. This document contains important information relevant to all passengers.
Once paid, your confirmation invoice becomes your travel document which you should take with you to check-in. No separate tickets will be issued and all vouchers, such as meal vouchers, will be issued at port.
Your confirmation invoice sets out the main details of your booking with us. You must check those details carefully and if anything is incorrect you must let us know at once. Your legal contract with us is based on our General Booking Terms and Conditions and Conditions of Carriage which you have had an opportunity to read. If you wish to see them again, please visit www.dfdsseaways.co.uk/customer-service/terms-and-conditions.
Passports and Insurance
You must comply with all passport, visa and health formalities which
apply to your booking. A full passport or UK National Identity Card is required for all bookings. You must have sufficient personal and vehicle insurance to cover your journey and stay ashore. We recommend you obtain a European Health Insurance Card (EHIC) which is available online or from the Post Office.
Customers with Special Needs
If you or someone you are booking for has limited mobility or some other physical characteristic which makes travel more difficult than it is for others, it may be that some aspects of our services will pose problems. We welcome such customers and will offer whatever help we can. If you have not already done so please discuss these needs with us immediately as there are rules and regulations which we must comply with. Please also see our General Booking Terms and Conditions and Conditions of Carriage on this topic by visiting our website.
Arrival at Port and Boarding
The relevant port check-in times for your departure are printed on your confirmation invoice. All times are in local time. Please check-in at least 90 minutes prior departure and allow adequate travelling time to port.
Secure parking is available at both our Harwich and Newcastle (North Shields) ports. Advance booking is not required. We operate a bus service from Newcastle Central Station to our port in North Shields which is scheduled to coincide with check-in and arrival times. Purchase in advance or pay the driver when you board. Directions to ports and public transport information can be found at www.dfds.co.uk/directions
When driving your vehicle on board, the Loading Officer’s instructions must be strictly followed. Vehicles must be left in first gear with the hand brake on, and the vehicle alarm switched off. The car deck is locked throughout the journey and access is prohibited. Smoking is strictly forbidden on the car deck.
50kg per adult, 25kg per child. Assistance is generally not available.
Carriage of Pets
Pets may be carried on both our Newcastle - Amsterdam and Harwich - Esbjerg services and are subject to separate Terms and Conditions, available on request.
A full driving license must be carried at all times. Please see our General Booking Terms and Conditions and Conditions of Carriage for further requirements.
Bottled Gas Cylinders & Fuel
If you have bottled gas cylinders, please advise staff at check-in. Cylinders must be handed to the ship’s crew. Petrol tanks may be full, but fuel in
separate containers is not permitted.
Voltage On Board
220v, (60Hz) and a two pin continental adaptor is required.
Our ships operate on Central European Time, so please move your watch one hour forward when you board.
At check-in you will receive a boarding card/cabin key for each passenger travelling showing your cabin number. For security reasons, once on board we recommend you detach the stub showing your cabin number. Should you lose your cabin key, please contact Guest Services.
Premium Class Cabins
Commodore cabins are more spacious and offer extra facilities such as a free mini bar, TV and complimentary breakfast. Your Commodore steward will call at your cabin when you first embark to enquire whether you would like a table reservation for your evening meal.
Commodore de Luxe passengers have access to the exclusive Commodore de Luxe lounge – please ask your steward for full details.
If you wish to upgrade your cabin you can do this by amending your booking online at www.dfds.co.uk/cabins, by calling us on 0871 882 0885 or alternatively you can upgrade at check-in, subject to availability and additional charges.
Dining On Board
If you book your meals before you travel, you can save up to 25%*. You can add meals to your booking online, by calling us, or at check-in. The buffet and à la carte restaurants are open for evening table reservations upon boarding. If you do not already have a table reservation we advise you to book your table as soon as possible to ensure you have your choice of sitting.
Please note table reservations are in ship’s time (1 hour ahead of UK time).
Food and Drink
Passengers cannot bring their own food and drink on board for personal consumption in public areas. Any food and drink found may be confiscated.
If you have purchased onboard services prior to travel you may find that your key card functions as a means of payment when you are in one of our bars or restaurants. Alternatively vouchers will have been handed to you at
check-in. Remember to take both methods of payment with you.
Evening meal prepaid services can only be redeemed in the 7 Seas
buffet, Explorers Steakhouse and the Blue Riband à la carte restaurants towards the total cost of your restaurant bill. All prepaid services are non refundable.
Currency On Board
We accept sterling on board both of our UK routes plus euro (Newcastle - Amsterdam) and Danish kroner (Harwich - Esbjerg) as well as debit/credit cards. There is a Bureau de Change located at Guest Services. There is no cash machine on board.
Safety & Security
Safety announcements are made on board after departure, and it is every passenger’s duty to familiarise themselves with the evacuation information in their cabin or at a central point outside.
DFDS Seaways cannot be held responsible for lost or stolen property. Any small items can be deposited in the safe – please ask at Guest Services.
Our ships do not carry a doctor, however all Chief Officers have first aid training.
Please return to your car when asked to do so, and be ready to disembark as quickly as possible. Please do not start your engine until told to do so by the crew. Passengers requiring a coach transfer should consult their Customer Information Leaflet for more details.
Port Addresses and DFDS Seaways Contact Numbers
Newcastle (North Shields)
International Passenger Terminal, Royal Quays, North Shields, Tyne & Wear NE29 6EE. Tel: +44 (0)871 882 0885
Harwich International Port, Parkeston, Harwich, Essex CO12 4QG.
Tel: +44 (0)871 882 0885
Felison Terminal, Sluisplein 33, IJmuiden, NL 1975 AG.
Tel: +31 25 55 46 650
Dokvej 3, DK-6700, Esbjerg.
Tel: +45 79 17 79 17
F30 Dampfærgevej, DK-2100 Copenhagen.
Tel: +45 33 42 30 00
Utstikker 11, Vippetangen, Oslo.
Tel: +47 21 62 10 00
Sailing Information Line
Web:www.dfdsseaways.co.uk/customer-service/delays or Tele: +44 (0)871 882 1777