HomeCustomer servicePromotional Terms

Promotional conditions

All offers are subject to restricted space, sailings and dates, are correct at the time of publication and may be withdrawn without notice.

Promotional bookings are amendable for a fee, but no refunds or cancellations will be permitted, when stated.

Promotional offers may not be used in conjunction with any other offer, voucher, nor are they further discountable. Promotional fares are not available to book at the port.

More information;

Tesco Clubcard Boost Tokens Multi-trip tickets to France Promotional deposit schemes Onboard voucher offer For Pre-purchased Promotional Voucher Deals Promotional free 2-night mini cruise For North Sea Sound Events

For Tesco Clubcard Boost Tokens

Tesco Clubcard customers can use, as full or part payment, up to £210 of their Tesco Clubcard Boost tokens on ferry transportation services on our Dover – Dunkirk and Newcastle – Amsterdam routes.

All Tesco Clubcard Boost tokens for DFDS Passenger Ferry Services may be used in payment on the service for which they are intended only. Clubcard Boost tokens may only be redeemed against our special Tesco Clubcard fares; subject to restricted space, sailings and dates. They must be declared at the time of booking and cannot be exchanged retrospectively and can only be used once. No change will be given if the value of tokens is greater than the cost of your journey. Additional services may be available to book for an extra charge whilst redeeming your voucher. Any balance outstanding must be paid at the time of booking.

When you have booked, we will provide you with a booking reference and at that stage no alterations in route can be made to your reservation. If redeemed Clubcard Boost tokens cannot validated by DFDS with Tesco Clubcard within 7 days of the initial booking date your reservation will be cancelled.

Tesco Clubcard Boost tokens for DFDS Passenger Ferry Services are not transferable unless stated and cannot be sold on the open market without DFDS’ express authority. They may not be used in conjunction with any other offer, voucher, nor are they further discountable. Tesco Clubcard fares are not available to book at the port.

Your trip must be booked within the 6 month validity period of the Clubcard Boost token however you do not have to travel within this period. All bookings will also be subject to DFDS Seaways General Booking Terms and Conditions and Conditions of Carriage (which contain limits and exclusions of liability). Bookings cannot be made online and are subject to a booking fee.

Back to top

For Multi-trip tickets to France

Available on both single and return crossings on our Dover to Dunkirk and Dover to Calais routes, the multi-trip deal means you will pay a great fixed price for all of your trips within the valid travel period. The more you travel, the more you save!

Multi-trip fares are valid for cars (under 2.35m high and less than 6m in length) plus up to 9 people or motorcycle and sidecar/trailer plus 2 people. Supplements apply for additional passengers and selected departures during high season. Multi-trips cannot be sold on the open market without DFDS Seaways’ express authority. Additional services may be available to book for an extra charge when redeeming your fixed price trip. Bookings are non-refundable.

Back to top

For Promotional Deposit Schemes

 The deposit is usually equal to 25% of the booking value unless stated otherwise in the promotion. Deposit are payable in full at the time of booking. Full payment of balance is due at least 70 days before departure.

Because we start to incur costs in relation to your arrangements from the time we confirm your booking and because we may not be able to resell your booking, cancellations 71 days or more before departure will incur the loss of deposit and cancellations 70 days or less before departure will be charged at 100% of the total price. Insurance premiums and booking fees are non-refundable.

Back to top

For Onboard voucher offer 

The voucher is only redeemable in the onboard shop and not in any food and drink outlets onboard or for purchases of Tobacco.  It is valid on the sailing for which it was intended only, as indicated on the booking confirmation advice. Only and one voucher will be offered per booking.

When you book you will receive your booking confirmation by email and on the final page of this booking confirmation you’ll find your onboard voucher. Please print the booking confirmation and take all pages with you, including the voucher section on the last page.

The lead customer on that particular booking (i.e. the name stated on the booking confirmation) must present both the car hanger with your booking confirmation voucher at the time of purchase. Your voucher is not valid without the car hanger. Please note once the ship sets sail you will not be able to return to your car to retrieve your hanger so don’t forget to take it with you.

The customer booking details on your car hanger must match those on your booking confirmation voucher. Identification may be required to verify the name on the booking confirmation matches that of the person making the purchase.

The onboard voucher cannot be exchanged for cash and no change will be given.

Back to top

For Pre-purchased Promotional Voucher Deals

All promotional vouchers deal purchases for DFDS Passenger Ferry Services voucher code offers may be used to redeem the service for which they are intended only once. When you have booked, we will provide you with a booking reference and at that stage no alterations can be made to your reservation.

The voucher is not transferable unless stated and cannot be sold on the open market without DFDS’ express authority. Additional services may be available to book for an extra charge whilst redeeming your voucher.

Back to top

For Promotional Free 2-night Mini Cruise

The holder of this Free 2-night Mini Cruise may bring up to 3 people on board with them, on the route specified, at a special rate, providing that they share the same cabin with the holder. If you opt to travel alone, you must book via our contact centre. You will travel free you will stay in a 4-berth sea view cabin, sharing with other offer holders. Shared cabins are split male and female, but may be of mixed nationality. no preferences can be made or guaranteed for sharing cabins.

One free person may be redeemed per booking; the offer must be declared at the time of booking and cannot be redeemed retrospectively. Alterations to a confirmed booking cannot be made; cancelled bookings will be charged at 100% of the total fare. No refunds are allowed on lost or unused Free 2-night Mini Cruise; there is no equivalent cash value and they cannot be exchanged for cash. Free 2-night Mini Cruise are not transferable and cannot be sold on.

Unless otherwise set out above, all promotions will also be subject to DFDS Seaways General Booking Terms and Conditions and Conditions of Carriage (which contain limits and exclusions of liability).

Back to top

For North Sea Sound Events

Occasionally, North Sea Sound Cruise can be cancelled or postponed by DFDS Seaways due to weather conditions or other situations which may affect the performers, staff or audience.

If a North Sea Sound Cruise is cancelled, please contact DFDS Seaways for information on receiving a refund or changing your booking. Unless indicated otherwise in relation to a particular event, if an event is cancelled or rescheduled, ticket holders will be offered crossings at any rescheduled event or standard mini cruise up to the face value of the original tickets or, if the ticket holder is unable to attend the rescheduled event or standard mini cruise, a refund. Refunds for tickets purchased prior to the date of the original event will be given up to their face value plus the relevant per ticket booking fee. Contact DFDS Seaways for exact instructions if an event is cancelled or rescheduled. Please make sure to include/provide your booking number so we can deal with your query.

It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant notification. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event due to unforeseen circumstances.

Back to top