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Terms and Conditions

Please find copies of our General Terms & Conditions available to download below. 

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Dover-Dunkirk, Dover-Calais, Newhaven-Dieppe, Portsmouth-Le Havre, Newcastle-Amsterdam, Copenhagen-Oslo & Baltic Sea routes

To download a copy you must have Adobe Acrobat installed on your computer. If you do not have this then you can download it quickly using the link provided. 

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Download Terms & Conditions (PDF format)
Pet Travel Terms & Conditions (PDF Format) Download the Single Trip / Annual Personal / Cancellation Only Insurance Policy Download the European Vehicle Assistance Policy Download the Insurance Status of Disclosure View insurance terms & conditions

If you have any queries or questions relating to the wording or information contained within these documents please call 0871 882 0886 .

Regulation (EU) No 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway

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