Live port and sailing information
Read our feed below for the very latest travel and sailing updates. Please note this information is updated live, it is for information only, any comments to this Twitter feed will not be responded to outside office hours 9am-5pm Monday to Friday. For check in details please read our important updates.
Ask us a question Twitter @DFDSSeaways. Or contact us - visit our get in touch page.
The relevant port check-in times for your departure can be found on your booking confirmation in local time. When travelling to the port, please allow adequate time in order to complete the check-in process. A minimum of 45 minutes prior to the sailing departure time for our ferry crossings on the Eastern Channel routes, 90 minutes prior to the sailing departure time for our ferry crossings on our Western Channel and Long Sea routes.
Update and advice on french strikes and fuel supplies
Strikes taking place at oil refineries are affecting the availability of fuel in France, but are not currently affecting our services. We advise you to fill up your vehicle fuel tank before leaving the UK and to plan ahead for your journey through France.
Maritime and Coastguard Agency guidance allows carriage of small amounts of diesel subject to the approval of individual ferry operators. We do not allow customers travelling with us to carry spare fuel cans. Petrol and diesel fuel is classed as a dangerous good because it is highly flammable.
Our policy is in line with most ferry operators and advice from the leading UK motoring associations, the RAC and the AA, which advise against carrying spare fuel cans in your vehicle because of the associated safety risks.
Please fill your vehicle before you arrive at Dover or Newhaven if you can. Belgium is unaffected by the strike action and is within easy reach of our routes to Dunkirk (10 miles) and Calais (34 miles).
Real time fuel availability in France can be monitored via this French Language website here
Dover- france services - busy holiday period 26 - 30 May 2016
During this busy holiday period we highly recommend all customers to allow 90 minutes to complete the check-in process on arrival at port. Customers are required to have your passports ready for inspection at Border and check-in controls on approach to the terminal.
EXIT CHECKS FOR PASSENGERS TRAVELLING FROM UK PORTS
From 08 April 2015 the UK Government is introducing exit checks at all UK ports of departure. In order to ensure a quick and efficient check-in process can all customers have their passports or identity card ready for inspection when checking in for our services.
DOVER - DUNKIRK/CALAIS SAILINGS
Important Information - A20 Roadworks Dover
This year there will be two junction improvements on the A20 at the Prince of Wales and York Street roundabouts, beginning 8 February and being completed before 2016 Christmas period.
Additionally, we would recommend freight traffic follows the A20 as normal but tourist customers may wish to travel via the M2/A2. If customers use the M20/A20, then they should use the right hand lane on the approach to Dover.
Dart Charge – Payment arrangements at the Dartford Tunnel
Payment for the Dartford Tunnel can no longer be paid on arrival at the crossing. For more information to pay for Dart Charge or to use this service please click here.
For additional information download this guide:
Customer Information – Operation Stack
For more information about Operation Stack on the M20 when travelling to the Port of Dover please click here.
Newcastle - Amsterdam sailings
Tyne Pedestrian and Cyclist Tunnel refurbishment.
Please note that The Tyne Pedestrian and Cyclist Tunnels, between Howdon and Jarrow, will close for refurbishment work and expected to re-open summer 2016. A replacement shuttle bus will be in action throughout this period.
NEWHAVEN - DIEPPE SAILINGS
Newhaven - Dieppe sailings may be subject to alteration due to tidal restrictions.
It’s always a proud moment when you’re recognised for your good work, we’re honoured to have been named as Europe's and the World’s Leading Ferry Operator in the 2015 World Travel Awards. We've won these awards for 5 years running.