Customer Reviews

See what our valued customers say about our Group Travel team and their group trips to Europe.

Quote mark Easy to Book quote mark

On behalf of Cambusbarron Rovers I would like to thank DFDS for another successful group trip .

From booking through until we departed the ship we could not have asked for anything more.

It was very easy to book, we found the price to suit our needs and all of our party thoroughly enjoyed the facilities on board.

The dinner and breakfast was first class and our large group had pre booked tables all together which was perfect.

We look forward to travelling again with you next year.

Thank You

  - Scott

Quote mark   Absolutely Superb quote mark

DFDS Seaways were absolutely superb from the very start.

I wanted to book a hassle free trip to Amsterdam for my stag party and the customer services team were extremely efficient and helpful from the offset. The staff on the check in desks were friendly, helpful and ensured that we got a quick smooth check in. On the ferry again the staff were friendly and welcoming, the hotel they booked for us was superb and they couldn't do enough for us.

I would highly recommend DFDS Seaways and their staff, it was a pleasure dealing with them from start to finish.

Thank You.

- Martin Hall

Quote mark   Top Class Service From Start to Finish quote mark

Group of 16 motorcyclists boarded the "PRINCESS SEAWAYS" on 23 June en route to Assen for the TT. We were very impressed indeed. Our prized bikes were very well looked after on the transport deck. The tie down facilities are second to none (this is really important to use bikers) and no one should worry about leaving their bikes with DFDS Seaways.

The whole team were very well fed and watered in the 7 Seas Restaurant, which is a must-visit place for any traveller. The entertainment was just up our street in the disco bar and our team winning the bingo was the icing on the cake. Cabins are perfect with enough room for all our biking gear too. 

Top class service from start to finish big thanks to all concerned both on board and those at shore side. 

Cant wait for next year.

- Mike Fisher

Quote mark   Had the Best Weekend of Their Lives quote mark

Thank you for your help in organising my daughter's recent trip to Amsterdam to celebrate her 21st birthday. She and her friends had "the best weekend of their lives" and would highly recommend the trip.

Thank you for your help in arranging the "add-ons" all of which arrived without a hitch. 

- Helen Hills

Quote mark   Extremely Professional quote mark

Radio Forth, based in Edinburgh have now worked with DFDS Seaways for a total of 6 listener trips to Amsterdam, with the 7th planned for later this year. The staff, both office and crew have been exceptionally helpful from all aspects involved in organising each event.

I would thoroughly recommend working with DFDS to any future clients. Everyone at DFDS is very professional to deal with and in result made each of our events a lot more enjoyable to run.

Richie Jeffrey

Quote mark   Each trip has been so enjoyable quote mark

We are regular travellers with DFDS Seaways and I would like to say that this year we have visited Amsterdam twice as well as taking an Antwerp city break, and visiting Keukenhof gardens .

Each trip has been so enjoyable - so much so that we are returning to Keukenhof again in April - It is a veritable explosion of colour and superb designs.

A new break we are trying this year is a taste of the Fjords. As the group's holiday coordinator for South Tyneside U3A I must say I find DFDS Seaways staff really helpful when planning our trips and pleasant to deal with.

The rates are very reasonable and good value for money. I would certainly recommend anyone to travel with DFDS Seaways for any trips they offer.

Maureen Greenhaff

Quote mark   Excellent Service quote mark

DFDS provide an excellent, customer focused service from initial enquiry right through to the moment you leave the Ferry Terminal once your cruise is complete.

- David Whitelow, Sports & Social Club, Leeds

Quote mark   We had a brilliant time onboard quote mark

A big thank you for helping me with all the booking, etc. It all went like clockwork, We all had a brilliant time on board especially with the all-inclusive, what a brilliant idea, we all had terrific value for money and the food really was excellent and everyone agreed we should do it again sometime.

I would not hesitate to contact you to help me again sometime.

- Glyn Hallam

Quote mark   Rolls-Royce Treatment quote mark

‘I took a Rally of 23 pre-war Rolls-Royces with 45 drivers and passengers to Denmark last September and the organisation was truly ‘Rolls-Royce’. The booking department was most patient in dealing with all the alterations over a period of some 12 months.

They made arrangements so that we were able to dine as a group on both the outward and the return journey; the staff on board were again most helpful by seeing that part of the lounge was reserved for our use and also letting me sample the wines to choose for our farewell dinner on the return journey; this was an excellent meal.

It was also a nice surprise to find an e-mail on our return to check that everything went all right.

- Michael Bridges Webb

Quote mark   High Standard of Customer Service quote mark

My student group thoroughly enjoyed the two crossings with DFDS Seaways: specifically the live entertainment, karaoke, cinema, the sailing experience, and the high standard of customer service.

I am the member of staff in my team who tends to organize off-campus activities for our students so I hope to arrange another crossing with DFDS next year. Our students certainly enjoy the experience!

- James Magee, Newcastle College

Quote mark   Our Sales Co-ordinator Could Not Do Enough For Us quote mark

From initial contact right through to the well received e-mail after the trip to see how things had went, we had one point of contact. Considering the additions and amendments made to our stag party of 32, our sales co-ordinator could not do enough for us, and nothing was too much hassle.

We booked the overnight stay in Amsterdam but ended up finding the ferry trip to be the most enjoyable part of the whole trip, and we would definitely use DFDS again for any future trips. We could not recommend the trip highly enough, and found everyone associated with DFDS Seaways to be very pleasant and accomodating.

- Paul Pringle, Newcastle

Quote mark   The Scandinavian Buffet Was Voted ‘Outstanding’ By Our Youngsters

From start to finish, DFDS could not have done more to meet our needs and with over 400 in our group, that was not easy.

The sea crossing was one of the highlights of our holiday and the Scandinavian buffet was voted ‘outstanding’ by our youngsters and leaders alike.

Can’t wait to travel by DFDS again!

- Hamish Leal, The Scout Association Scotland