Privacy Policy


DFDS website is secure when you go through to the payment part of the online sales process. We use SSL (Secure Socket Layer) technology to protect your personal information. SSL is currently the preferred method to securely transfer credit card and other sensitive data over the internet.


DFDS is committed to protecting your privacy. Our Privacy Policy describes DFDS’ corporate policy regarding processing of any passenger information, the security measures DFDS employs to protect such data, right to access and right to complain. DFDS takes privacy seriously and is committed to comply with this Policy as our minimum standard. This Policy sets out a framework to provide an adequate level of protection for all personal information used, collected and transferred within the DFDS Group and to satisfy the standards contained in European data protection law.

DFDS will always comply with any applicable legislation relating to personal data. All data will be processed and transferred for specific and legitimate purposes in accordance with applicable law.

Please note that as a carrier DFDS is obliged under the law to register the identity of our passengers and to inform governmental authorities hereof. Consequently, we need to register certain information when you book, including your name and identity.

The registration of this information is also a necessity for us to enable us to secure a smooth completion of the travel and to provide you with the services you have ordered. We will delete the registered information soonest after the completion of the voyage or when the information is no longer needed in accordance with national law or your agreement with DFDS.

The register is kept by DFDS A/S, Sundkrogsgade 11, DK-2100 Copenhagen, Denmark. You are always welcome to contact us to be informed of the registration. If you have signed up for receiving our e-mail newsletter – or receive other kinds of unwanted marketing material - you can always unsubscribe by a link in the newsletters or by contacting DFDS.

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site. This software does not enable us to capture any personally identifying information.


DFDS will only obtain and use personal information for those purposes which are known to the customer or which are within their expectation and are relevant to DFDS. Furthermore, the information should be adequate, relevant and not excessive in relation to the purposes for which it is transferred and further processed. DFDS will identify the minimum amount of personal information that is required in order properly to fulfil its purpose.

In addition to our obligations under law we collect information about you for two reasons: firstly to process your order and second, to provide you with the best possible service. When you book with DFDS, we need to know your name, address, telephone and e-mail address, credit or debit card number and expiry date. We also need to know all the name(s) of the passenger(s) travelling and the passengers passport number. This information allows us to process your booking and to send through your travel itinerary by post. We ask for your telephone number so that we can contact you urgently if there is a problem with your reservation.

If we offer you a subscription to our e-mail service, DFDS mail, we will ask for your name and e-mail address so that we can send you our e-mail newsletter. Your name is not required to subscribe to our e-mail service, and you will be able to opt out at any time by clicking the unsubscribe link on the e-mail newsletter. When you enter a contest or other promotional offer, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.

If you find errors in the information please notify us thereof so that we may correct it.

We may use the information we collect occasionally to notify you about new DFDS services, important functional changes to the web site and special offers we think you'll find valuable. If you would prefer not to receive this information, please send an e-mail to travel.sales@dfds.co.uk


When you book with us, we use secure server software which encrypts all information you input before it is sent to us. This encryption ensures that the information is reasonably protected against unauthorised interception.

DFDS will only keep personal information for as long as is necessary for the purposes for which it is obtained and further processed. These periods may vary and are to be specified for the specific purposes.

DFDS will ensure that any DFDS entity processing personal information on behalf of other DFDS entities (data processors) also adopt appropriate and equivalent security measures. They will have in place proportionate technical and organisational security measures to safeguard the personal information.

The entities within the DFDS Group that uses the same IT Systems have entered into data transfer agreements to comply with the law and to be able to transfer personal information within those entities.


DFDS use cookies in the booking system, to ensure consistency in the flow of the booking.

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. These can be deleted by you from your hard drive if you so wish.

Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Without cookies you can use most of the features on the web site, but not the booking system. So our advice is not to disable cookies in your browser. Our cookies do not contain any personally identifying information.

Find out more about how we use your cookies and what do can do if you want to delete any cookies you have received so far.

How we use cookies


We never disclose information about a passenger to any other person or organisation without your consent unless there is an emergency situation that requires it or we are legally required to do so. DFDS reserves the right to pass your information on to trustworthy third parties that we use for the provision of certain services, for instance allowing DFDS customers to book hotels quickly and easily by, for example, transferring details from the DFDS booking form to our partners' booking forms.

If you do not wish DFDS to pass on your information to these third parties, please send an e mail accordingly to travel.sales@dfds.co.uk

DFDS may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will contain no personally identifying information.


We will use our best endeavours to inform you in a clear way about the uses and disclosures made of your information when such information is obtained. If it is not practicable to do so at the point of collection we will inform you as soon as possible after that, unless there is a legitimate basis for not doing so. Such legitimate basis could for example be where it is necessary for the prevention or detection of crime or where otherwise permitted by law.

If you would like a copy of the personal information we hold about you or would like to request us to rectify, erase or block the information, which turn out to be inaccurate or misleading, please write to us: travel.sales@dfds.co.uk. You can also request a description of the personal information, the purposes for which they are being held and processed and the recipients or classes of recipient to whom the information is, or may be, disclosed by DFDS. Under normal circumstances no fee will be applied, except for requests made to our entities in UK. DFDS will use the best endeavours to respond to a valid request without delay.


We can after a thorough process place undesired passengers name on an internal list to prevent these passengers from making bookings and travelling with us if the Master has reason to believe that the passenger will pose a security risk. Passengers are deemed to pose a security risk if they endangers themselves, the vessel’s, the crew’s or other passengers’ safety, also if the behavior has been inappropriate during a previous trip(s) or if they have not been following safety regulations or requirements. DFDS will register necessary personal information of the banned passengers for the purpose of preventing these passengers, being a security risk, from booking trips on our passenger ships for a certain period. This can include the passengers name, date of birth and passport number. The information will not be held for longer than necessary.


In using the DFDS web site, you consent to the collection and use of this information by DFDS A/S and its subsidiaries in the ways described above. If we decide to change our privacy policy, we will make the relevant changes on this page so that you are always aware of the information we collect, how we use it and in what circumstances we disclose it.