DFDS Customer Advice – travelling dover-france 

 

Due to the busy holiday period we highly recommend our customers to allow 90 minutes to pass through passport and check-in controls. DFDS check-in controls open 2 hours prior to the departure and close no later than 45 minutes prior to the scheduled departure.​

Passenger information during Operation Stack

​​​During high volumes of traffic Operation Stack may be put in place, if it's required this is how it will work:
  • All freight will first be stacked between junctions 8, Maidstone Services, and 9, Ashford, of the coastbound M20 and that section of the motorway will be closed to non-freight traffic.
  • If more space is needed the closed section will extend to junction 11, Westenhanger.

When Manston Airfield is in use during Operation Stack; 

the routes for freight will be:

  • Dover-bound freight coming from the West will use the M20 to junction 7, Maidstone, where it will be diverted via the A249, M2, and A299 to Manston.
  • Dover-bound freight coming from the North (Dartford Crossing) will use the A2, M2 and A299 to Manston.
  • From Manston, freight will use the A256 and A2 to Dover.
  • ​Channel Tunnel-bound freight will stay on the M20.

The routes for tourists will be:

  • Dover-bound tourist traffic will be encouraged to use the A2, M2 and A2.
  • If already on the M20 Dover-bound tourist traffic will be diverted off at junction 7, Maidstone, and via the A249, M2, and A2 to Dover.
  • Channel Tunnel-bound tourist traffic will use the M20 and A20 following the hollow circle diversion symbol.

​The routes will be clearly signed and at various junctions along the M20, M2, and onward to Manston there will be either a Highways England, a Kent County Council Highways, or Kent Police patrol. Vehicle recovery resources will be at strategic pinch points to keep the route moving in the event of a breakdown and will work under the supervision of traffic officers.

Road users affected by Operation Stack are advised to plan ahead and check traffic conditions and advice from travel operators* before setting out; to leave plenty of time for journeys and while on the road to listen to travel news bulletins for latest information. Travellers are urged to particularly look out for local signs and electronic message boards that will guide them to their destinations.

The introduction of Manston Airfield into Operation Stack when required will provide short term additional capacity to help manage freight traffic on its way to Dover Port. It will work alongside the existing Operation Stack to help reduce disruption on the M20. The priority is to keep traffic and goods moving and ensure people on both sides of the Channel can go about their lives as normally as possible.

Highways England continues to work hard with partners including Kent County Council and local councils on medium to long term solutions to the disruption.​​

Tourist Map.JPG

Source - 
Highways England Press notice More information​

Passenger information for Traffic Controls (Dover Port, Dunkirk Port and Calais Port)

Areas of possible congestion at Dover

  • Jubilee Way Dover, is a flyover to the approach of the Port of Dover, this is the second main route to the port from the M2/A2, customers will arrive at the main roundabout to the entrance of the port of Dover – Kent Police are here managing the traffic in to the port from the M20/A20 and M2/A2 route.
  • Townwall Street Dover, this is the main route into Dover from the M20/A20 this then leads customers to the main roundabout at the entrance of the port of Dover – Kent Police are here managing the traffic in to the port from the M20/A20 and M2/A2 route.
  • UKBF/French PAFF Passport controls, a number of queues form due to passport checks, sadly DFDS has no control over this and this is one of the reasons we are recommending a 90 minute check-in.
  • Security Controls, Port of Dover security have an obligation to check a percentage of customers travelling through the port for safety and security reasons and this is why queues are formed in this area.
  • DFDS check-in controls, queues are formed due to the high volumes of traffic travelling with us over this busy holiday period.  

Areas of possible congestion at Dunkirk

  • Continental Roundabout – this is the main roundabout outside of the Port of Dunkirk. In the event of high volumes of traffic customers can be held here for short period of time by the French police while our vessels discharge.
  • UKBF/French PAFF Passport controls, a number of queues form due to passport checks, sadly DFDS has no control over this and this is one of the reasons we are recommending a 90 minute check-in.
  • Security Controls, Port of Dunkirk security have an obligation to check a percentage of customers travelling through the port for safety and security reasons and this is why queues are formed in this area.
  • DFDS check-in controls, queues are formed due to the high volumes of traffic travelling with us over this busy holiday period. ​

 Areas of possible congestion at Calais

  • UKBF/French PAFF Passport controls, a number of queues form due to passport checks, sadly DFDS has no control over this and this is one of the reasons we are recommending a 90 minute check-in.
  • Security Controls, Port of Calais security have an obligation to check a percentage of customers travelling through the port for safety and security reasons and this is why queues are formed in this area.
  • DFDS check-in controls, queues are formed due to the high volumes of traffic travelling with us over this busy holiday period. 

​Please be assured our port staff are doing their upmost to ensure a quick and efficient check-in whilst trying to keep the delays to our services to a minimum. All check-in booths are open and we highly recommend to allow 90 minutes to complete passport & check-in controls.

Live port and sailing information

Read our feed below for the very latest travel and sailing updates. Please note this information is updated live, it is for information only, any comments to this Twitter feed will not be responded to outside office hours 9am-5pm Monday to Friday. For check in details please read our important updates.

Ask us a question Twitter @DFDS_UK. Or contact us - visit our get in touch page.​​

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