​C​ustomer Services: Newcastle-Amsterdam route

Please select the service you require for the Newcastle to Amsterdam ferry route. If you cannot find what you are looking for then please feel free to contact a member of our customer service team.​

Select your required service; 


1. How much does it cost to park at the ferry port?

Parking in North Shields = £12 per day. Lost tickets charged at £15 per day​

2. Can i travel with pets?

Yes. Full details regarding the rules and regulations regarding pet travel can be found here

3. Do i keep the same cabin on a mini cruise?

We are unable to guarantee the same cabin on the outward and return crossings of a 2 night mini cruise. ​

4. Is it cheaper to book online?

Yes. Booking online is cheaper than over the telephone, and will save you a minimum of £10 per booking. You will also receive a free online account that allows you to amend your booking at any time. For more tips on saving money and finding the cheapest ferry ticket click here

5. What time do i check in?

Once paid, your confirmation invoice becomes your travel document which you should take with you to check-in.

The relevant port check-in times for your departure are printed on your confirmation invoice. All times are in local time.

Please check-in no later than 90 minutes before departure and allow adequate travelling time to port.

You must comply with all passport, visa and health formalities which apply to your booking ​

Amending a booking

You can amend a booking online or via the telephone.


​​​​​​Prices are subject to availability. Telephone booking fees apply. ​Terms & Conditions apply.


We are Europe’s Leading Ferry Operator 2012-2019 & the World’s Leading Ferry Operator 2011-2018!​​