Customer Services: Newcastle-Amsterdam route
Please select the service you require for the Newcastle to Amsterdam ferry route. If you cannot find what you are looking for then please feel free to contact a member of our customer service team.
Select your required service;
1. How much does it cost to park at the ferry port?
Parking in North Shields = £12 per day. Lost tickets charged at £15 per day
2. Can i travel with pets?
Yes. Full details regarding the rules and regulations regarding pet travel can be found
3. Do i keep the same cabin on a mini cruise?
We are unable to guarantee the same cabin on the outward and return crossings of a 2 night mini cruise.
4. Is it cheaper to book online?
Yes. Booking online is cheaper than over the telephone, and will save you a minimum of £10 per booking. You will also receive a free online account that allows you to amend your booking at any time. For more tips on saving money and finding the cheapest ferry ticket click
5. What time do i check in?
Once paid, your confirmation invoice becomes your travel document which you should take with you to check-in.
The relevant port check-in times for your departure are printed on your confirmation invoice. All times are in local time.
Please check-in no later than 90 minutes before departure and allow adequate travelling time to port.
You must comply with all passport, visa and health formalities which apply to your booking
Amending a booking
You can amend a booking online or via the telephone.
Prices are subject to availability. Credit card & telephone booking fees apply. Terms & Conditions apply.
We’re honoured to be named Europe's Leading Ferry Operator 2017 at the World Travel Awards. We have been Europe’s and the World’s Leading Ferry Operator for 6 years running now!