In order to be able to make your journey with DFDS as comfortable as possible, you must inform us of any specific needs with regard to accomodation, services required or any need to bring mobility and/or medical equipment known at the time of booking. Also, please inform us of any other assistance at least 48 hours before your departure.
If you have booked through a travel agent or a tour operator you should advise your booking agent that you will require assistance, please request they pass this information on to DFDS.
After assessing your specific requirements, DFDS may require that you are accompanied by an individual that can assist you during the journey. Before making this requirement, we will have a dialogue with you and always consider your wish. Such an accompanying person shall be carried free of charge.
Once you have contacted us, a note will then be added to your booking which will ensure that where possible your needs are taken into consideration.
After the booking you will receive a confirmation stating that the assistance needs have been notified to us.
If you have not received such confirmation, it is your responsibility to contact us, otherwise we cannot ensure the availability of the services.
If you have not contacted us before you travel to alert us of your needs we cannot guarantee you of assistance whilst travelling through our ports and onboard our vessels. DFDS will make all reasonable effort to provide assistance, however any such assistance cannot be guaranteed.