​your trip

In this section you can find out everything you need to know to prepare for your trip.

Health Card

I​f you become ill or injured while on holiday or temporary stay in another EU member state you can avail of public heath care.

To avail of this free public health care you need to have a European Health Insurance Card or EHIC (formerly the E111 form). Each individual member in a family needs their own personal card. There is no charge for this Health card as it is a free public service.

For detailed information on the European Health Insurance Card click here

In Emergencies; when visiting an EU country or at home 112 is the European emergency number for ambulance, the fire brigade or the police reachable from fixed and mobile phones, free of charge, everywhere in the EU.

Luggage Allowance

Foot passengers: passengers must be able to comfortably carry their own luggage and are responsible for getting it from the terminal building to the ship and vice versa. Our luggage allowance is 50kg per adult and 25kg with children.

Vehicle passengers: our car deck is locked and access strictly prohibited during the voyage, so please bring anything you may need during the voyage with you during departure.

If you have any special luggage requirements please let us know before booking to avoid disappointment.

​Newhaven – Dieppe Foot passengers luggage exceeding 56 cm long x 45 cm wide x 25 cm deep will be stored in our luggage hold to be collected on arrival at the port. Access is prohibited to your luggage during the crossing and we advise you to keep any fragile or valuable possessions with you at all times.

Lost Property

​All personal belongings found on our ships or in the ports are sent to our shore based lost property offices for collection. Passengers who have put their names or telephone numbers on any piece of personal property sent to our lost property offices will be contacted.

Property recovered on board is held for 3 months before being donated to charity.

If you have lost or misplaced personal items while travelling please email us your details:

​Dover and Dunkirk/Calais:lostproperty.dover@dfds.com
​Newcastle to Amsterdam:lostuk@dfds.com
​Newhaven – Dieppe:newhaven-dieppe@dfds.com
​Copenhagen - Oslovaremodtagelsen@dfds.dk


Smaller valuables can be stored in our onboard safe for the duration of the voyage, but please note that DFDS cannot be held responsible for any lost or stolen property. All valuables should be securely locked in your vehicle or kept on your person at all times. Please do not leave bags unattended

Mobile Phones

​It is possible to make a mobile phone call or send a text message while at sea.

While close to land, your mobile phone will connect to your normal network, if a suitable terrestrial signal is available. While in open sea, mobile communication is possible by using satellite technology to relay calls and messages to land based networks, by international roaming. The availability of this service is dependent on your mobile network and tariff plan.

Neither DFDS nor its satellite supplier sets the tariffs for use of this service. The final charge applied to your mobile account will be determined by your own mobile operator, and can vary. Billing is as usual through your own service provider.

It is important you contact your mobile network supplier to confirm relevant international roaming tariffs prior to use.  Calls/texts made while at sea, are also liable to international roaming charges levied by your mobile operator. Charges may also apply to calls/texts received.

Passport Identification

You must comply with all ID, passport, visa, immigration and health formalities, which apply to your carriage or during the period of any other service rendered to you by us. Passengers with invalid or inadequate travelling documentation will be turned away at check-in, and we assume no responsibility for the consequences and you will not be eligible for a refund.

It is your responsibility to check and fully comply with all the necessary rules for entry to the different countries. For more information please refer to the homepage of the following UK Government web page here​ 

Check-In

​The relevant port check-in times for your departure can be found on your confirmation in local time. When travelling to the port, please allow adequate time in order to complete the check-in process. A minimum of 45 minutes (90 minutes for busy sailings) prior to the sailing departure time for our ferry crossings on Eastern Channel routes; 90 minutes prior to the sailing departure time for ferry crossings on our Western Channel and Long Sea routes.

Disrupted Sailings

We make every effort to ensure the accuracy of our literature and website. However, changes can occur despite our best endeavours. All departure and arrival times and the identity of ships shown in our literature, our website and on any confirmation advice or voucher are estimates only and cannot be guaranteed. All our ships are subject to weather conditions and force majeure events.

When making your booking please provide us with a contact number (ideally your mobile phone number) and we will endeavour to make contact with you in the event of any major disruption.

Missed Sailings

​All tickets are sold on a reservation basis and you must travel at your specified time and date.  If you have not presented yourself at the designated place and time, you have no claim for refund or credits of the amount paid for the trip.  

On our English Channel services, if you miss your ferry crossing for any reason, for example if you are held up in traffic or by other transport problems getting to the port, then as long as you arrive at the port within 2 hours of the scheduled departure of your original crossing, you can transfer free of charge (subject to availability).  If you have purchased a Flexi ticket this transfer window is extended to 72 hours.

Currency Onboard

Newcastle - Amsterdam
All prices on board are in Euro. We accept both Euro and Sterling as payment. On board currency exchange rates apply for payment by Sterling.

Dover – Dunkirk/Calais
All prices on board are in Sterling. We accept both Euro and Sterling as payment. On board currency exchange rates apply for payment by Euro.

Newhaven-Dieppe
All prices on board are in Sterling. We accept both Euro and Sterling as payment. On board currency exchange rates apply for payment by Euro.

Bureau de Change facilities are available on all DFDS vessels.

Medical Facilities

All DFDS vessels are equipped with medical facilities and have a first aid team of designated personnel. There are no doctors on board DFDS vessels.

Safety Onboard

You can relax and feel safe on board any DFDS ship. All our ships live up to the highest safety standards and regulations and our crew is trained to handle any emergency situation.

Naturally, all DFDS ships conform to the highest safety standards and regulations, including the international SOLAS requirements. You are welcome to ask for more information from our experienced staff onboard all of our vessels. Safety regulations are announced over loudspeakers at every departure.

Routine security checks of passengers, luggage and vehicles are carried out in all ports, due to a safety code that was introduced in 2004.

All passengers must carry valid picture-ID (Passport or International Identity Card EU), when they board the ship, which should be shown upon check in. Scandinavian citizens travelling on the Copenhagen - Oslo route may also use bank ID with picture.

Our crew is fully trained in emergency procedures and at the unlikely event of an emergency they will be ready to guide you through safety measures.

Smoking Onboard

​Smoking, which includes e-cigarettes, is not permitted in passenger cabins and public areas, including corridors, halls, staircases and arcades. Smoking onboard the ship is permitted in designated areas only, which are appropriately marked including the relevant signs. An additional €200 minimum surcharge shall be applied for smoking in other than designated areas (which corresponds to the value of the cleaning services to be ordered by us).

Driving Abroad

​There's more to driving in Europe than just remembering to keep to the right. From giving priority to cyclists in Holland to fitting snow tyres in Norway, our driving tips will help to keep you safe on your journey.

For more information read our Driving Tips

Priority Boarding

Priority boarding and disembarkation is available for cars only (less than 2.4m in height) on our Dover to France ferry crossings.

You’ll check in as usual, no less than 1 hour prior to departure, and will be allocated to a priority boarding lane, first arrivals will be the first to board.

In the event of you requiring the use of the lift, you will be offered a choice of parking where you will receive either priority disembarkation or a parking space near a lift.

Find out more​


​​​​​ WE'RE AWARD WINNING​​

We’re honoured to be named Europe's Leading Ferry Operator 2017 at the World Travel Awards. We have been Europe’s and the World’s Leading Ferry Operator for 6 years running now!​​​​

Awards​​​​​​