Live port and sailing inf​orma​tion​

Read our feed below for the very latest travel and sailing updates. Please note this information is updated live, it is for information only, comments to this Twitter feed are replied to 24/7. For check in details please read our important updates.

Ask us a question Twitter @DFDS_UK. Or contact us - visit our get in touch page

Automated SMS Travel Update Service​

When travelling on our ferry services between Dover-France customers can SMS DFDS on 60777 for instant live port and sailing updates 24 hours a day: 

 

Travelling from Dover               Text DFDSDOVER to 60777

Travelling from Calais               Text DFDSCALAIS to 60777

Travelling from Dunkirk            Text DFDSDUNKIRK to 60777

 

**SMS charges - Network operator charges apply**​


Important updates

​The relevant port check-in times for your​ departure can be found on your booking confirmation in local time. When travelling to the port, please allow adequate time in order to complete the check-in process. A minimum of 45 minutes prior to the sailing departure time for our ferry crossings on the Eastern Channel routes​, 90 minutes prior to the sailing departure time for our ferry crossings on our Western Channel and Long Sea routes. 



 

Newcastle (North Shields) - Amsterdam (IJmuiden) sailings

On Friday, November 8 2019 for Newcastle - IJmuiden and on Saturday, November 9 2019 on for IJmuiden - Newcastle, the Navigators and Columbus Bar will be closed due to a private event.​

On Saturday 16 November​ the Compass bar on the Newcastle - Amsterdam route will be closed.​​

Timetable change​ 

Newcastle to Amsterdam on 6th October 2019 - Departure from Newcastle - 8:00 pm GMT and arrival in Amsterdam at 12:00 pm CET.

Early Check-in​ and Boarding Newcastle 20th May to 16th September 2019 

From Monday 20th May check-in will open at 12:30 for passengers travelling with a vehicle and boarding will begin at 13:00. Check-in for foot passengers will be open from 13:00 with boarding beginning at 13:30. All times are local UK time.

Tyne Pedestrian and Cyclist Tunnel refurbishment

Please note that The Tyne Pedestrian and Cyclist Tunnels, between How​don and Jarrow, will close for refurbishment work​. A replacement shuttle bus will be in action throughout this period.

Mini cruise departures July and August 2019

Please note, our mini cruises will not be running on several selected departures throughout July and August.​​​​​​


Dover - Dunkirk/Calais sailings

M20 road closure Friday 06 September 10pm to Monday 09 September 6am 

​Signposted diversions will be provided to ensure the most suitable routes around the closed portion of the motorway between junction 9 and 11 coast bound and junction 11 and 10 London bound. Road closure signage will be provided on the M20, M25 & M26 to encourage through traffic to be diverted well away from the Ashford region. Please refrain from utilising satellite navigation systems whist on a diversion route.​

Dart Charge – P​ayment arrangements at the Dartford Tunnel ​

Payment for the Dartford Tunnel can no longer be paid on arrival at the crossing. For more information to pay for Dart Charge or to use this service please click here​.

For additional information download this guide:

Customer Information – Operation Stack ​​

For more information about Operation Stack on the M20 when travelling to the Port of Dover please click here.​

Summer 2019 Timetables

​Please find below our temporary summer schedules.

Newhaven - Dieppe sailings

​From the 16th September 07h00​ until the 20th September 17h00, the DFDS terminal won't be accessible though the town centre of Dieppe. The Ango Bridge is closed. Please check your route and allow extra time for your journey.

Newhaven - Dieppe sailings may be subject to alteration due to tidal restrictions.​​​​

Frequently Asked Questions

1. Is my departure delayed?

​​We always strive to sail according to the sailing schedule. On this page you will find current information about arrival and departure times and changes to the sailing schedule. If your departure is ​delayed, we will post it online as soon as possible.​

2. What happens if my departure is delayed?

Just as with the train or the plane, it can happen that we are delayed due to the weather or other circumstances. Unfortunately, we cannot do anything about delays of up to 90 minutes. The safety of our passengers is always paramount. We therefore strive to provide you with up-to-date information as much as possible.

For delays longer than 90 minutes, DFDS will always try to compensate you appropriately. A number of exceptions apply:

  • Cancellation or delay caused by weather conditions that endanger the safe operation of the ship

  • Exceptional circumstances that hamper the performance of passenger services that could not have been prevented, nor if reasonable measures had been taken

Of course we always strive to find a suitable solution with the customer. You can contact us by telephone for this. Any additional costs associated with the rebooking will of course be passed on.

3. If I am delayed on the outward journey, can I reschedule my return journey?

With a delay of more than 90 minutes, DFDS will always try to help you find a suitable solution. This is always based on availability. You can contact us by telephone for this. Any additional costs associated with the rebooking will of course be passed on.

4. Can I reschedule or cancel my trip in the event of a known delay?

It is possible to reschedule or cancel your trip. Standard cancellation conditions as stated in our Terms and Conditionsapply to canceling your trip With a known delay of 90 minutes or longer, DFDS will always try to help you find a suitable solution. This is always based on availability. You can contact us by telephone for this. Any additional costs associated with the rebooking will of course be passed on.

5. Why is DFDS sometimes delayed?

Fortunately it does not happen often, but just like with a plane or train, a ship can be delayed. Usually this has to do with weather conditions or currents. For example, with headwind or crosswind, the captain can choose to go slower or choose a quieter route. Safety is always paramount. Even when the wind is not blowing, the wind can still be in the waves and cause swell. In addition, strong flooding may delay the ship.

6. What time should I check in at the latest?

DFDS always uses the usual check-in times as indicated on your confirmation, even in the event of a delay. If we deviate from the usual check-in times, you will be notified if possible. That is why it is important that we have your mobile phone number so that we can easily reach you.

7. Is the transfer bus leaving at the original time?

Yes, the transfer bus leaves at the original time, also in the event of a delay. If we deviate from the usual times, you will be notified if possible.

8. What time does the ship leave?

Through this page we will do everything to provide you with current travel information. We strive to sail according to the regular sailing schedule.
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We are Europe’s Leading Ferry Operator 2012-2019 & the World’s Leading Ferry Operator 2011-2018!​​

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