Customer Service: 

DFDS is dedicated to helping our customers in every aspect of their travel.

If you have a question or query, please visit our customer service help centre here​ to find an answer. 

If you can't find the answer there, please choose a location from the tabs below and contact us by telephone/email or live chat.

call-centre-08-02-2013.jpg 

Please select your route:

Dover - Dunkirk

Eastern Channel routes , sailings between Dover and Dunkirk/Calais or any other routes operated by us across or around the English Channel.

Query Telephone Email Address Live Chat Opening Times

Make a
booking

UK 0871 574 7235

INT +44 208 127 8303
dover.pax@dfds.com Chat now All days: 24 hours
Online
assistance
UK 0871 574 7223

INT +44 208 127 8303
dover.pax@dfds.com Chat now M-F: 8am-8pm
S-S: 8am-7pm
Groups
enquiries
UK 0871 522 9933

INT +44 330 333 0245
uk.groups@dfds.com N/A

M-F:
8:30am-5pm
S-S: Closed

If you need help with an existing booking or have already travelled, please call the customer service telephone number shown on your booking confirmation. For non-urgent attention, please send us an e-mail here making sure to include your contact details, or chat with us live here.

Dover - Calais

Eastern Channel routes , sailings between Dover and Dunkirk/Calais or any other routes operated by us across or around the English Channel.

Query Telephone Email Address Live Chat Opening Times

Make a
booking

UK 0871 574 7235

INT +44 208 127 8303
dover.pax@dfds.com Chat now All days: 24 hours
Online
assistance
UK 0871 574 7223

INT +44 208 127 8303
dover.pax@dfds.com Chat now M-F: 8am-8pm
S-S: 8am-7pm
Groups
enquiries
UK 0871 522 9933

INT +44 330 333 0245
uk.groups@dfds.com N/A

M-F: 8:30am - 5pm
S-S: Closed

If you need help with an existing booking or have already travelled, please call the customer service telephone number shown on your booking confirmation. For non-urgent attention, please send us an e-mail here making sure to include your contact details, or chat with us live here.

 

Newcastle - Amsterdam

Query Telephone Email Address Live Chat Opening Times

Make a
booking

UK 0871 522 9955

INT +44 330 333 0245
travel.sales@dfds.com Chat now M-F: 8am-8pm
S-S: 8am-7pm
Online
assistance
UK 0871 522 9966

INT +44 330 333 0245
travel.sales@dfds.com Chat now M-F: 8am-8pm
S-S: 8am-7pm
Groups
enquiries
UK 0871 522 9933

INT +44 330 333 0245
uk.groups@dfds.com N/A

M-F: 8:30am-5pm
S-S: Closed

If you need help with an existing booking or have already travelled, please call the customer service telephone number shown on your booking confirmation. For non-urgent attention, please send us an e-mail here making sure to include your contact details, or chat with us live here.

​​​​​

Newhaven - Dieppe

Western Channel routes , sailings between Newhaven and Dieppe on the Western Channel.

Query? Telephone Email Address Opening Times

Make a
booking

UK 0844 576 8836

INT +33 232 144 729
newhaven-dieppe@dfds.com M-F: 8am-6pm
Sat: 8am-4pm
Sun: 9am -5:30pm
Online
assistance
UK 0844 576 8836

INT +33 232 144 729
customerservices.dieppe@dfds.com M-F: 8am-6pm
Sat: 8am-4pm
Sun: 9am -5:30pm
Groups
enquiries
UK 0844 576 8836

INT +33 232 144 729
resagroupes@dfds.com M-F: 8am-6pm
Sat: 8am-4pm
Sun: 9am -5:30pm

If you need help with an existing booking or have already travelled, please call the customer service telephone number shown on your booking confirmation. For non-urgent attention, please send us an e-mail here making sure to include your contact details.

​​​

Other Passenger Routes

Long Sea routes, sailings between Newcastle and Amsterdam; Copenhagen and Oslo; Karlshamn and Klaipeda; Kiel and Klaipeda; Kapellskär and Paldiski.

Query Telephone Email Address Live Chat Opening Times

Make a
booking

UK 0871 522 9955

INT +44 330 333 0245
travel.sales@dfds.com Chat now M-F: 8am-8pm
S-S: 8am-7pm
Online
assistance
UK 0871 522 9966

INT +44 330 333 0245
travel.sales@dfds.com Chat now M-F: 8:00am-8pm
S-S: 8am-7pm
Groups
enquiries
UK 0871 522 9933

INT +44 330 333 0245
uk.groups@dfds.com N/A

M-F: 8:30am-5pm
S-S: Closed

If you need help with an existing booking or have already travelled, please call the customer service telephone number shown on your booking confirmation. For non-urgent attention, please send us an e-mail here making sure to include your contact details, or chat with us live here.

​​​​​

 Please note calls to premium rate numbers cost up to 13p per minute plus your telephone company's access charge. 

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​​​​​ WE'RE AWARD WINNING​​

We’re honoured to be named Europe's Leading Ferry Operator 2017 at the World Travel Awards. We have been Europe’s and the World’s Leading Ferry Operator for 6 years running now!​​​​

Awards​​​​​​