Important Information when Travelling with DFDS over the busy holiday period.

The DFDS Customer Service team will be working hard over the busy holiday period to ensure our vessels operate to the advertised sailing schedule. In the unlikely event of a major disruption to your service we will contact you directly. Please ensure we have your mobile telephone number, you can check this here or by contacting your booking office by telephone, details of which can be found on your confirmation advice.

The busy summer holiday period combined with an increase in border and security checks are causing some delays through passport control at the Port of Dover. We are working closely with the border authorities to minimise delays to our customers but we recommend you allow 90 minutes from the entrance of the Port of Dover to reach the DFDS check-in points. 

Please have your passports ready for inspection on arrival at border and check-in controls to speed up the process.​ ​ 

DFDS check-in controls open 2 hours prior to the sailing departure and close no later than 45 minutes prior to the scheduled departure. When travelling to the terminal, please ensure that you keep up to date with our live port and sailing information which is regularly updated with the latest traffic and departure notifications 24 hours a day @DFDSUKUpdates  

You can also access the latest DFDS travel updates via our twitter feed @DFDSUKUpdates (www.twitter.com/DFDSUKUpdates )​

​Live port & sailing information


Keep up to date with our live port and sailing information before setting off on your journey, we will post important traffic and sailing notifications here 24 hours a day.

​​Customer Service Help Center


In our customer service help centre you can find useful information about your booking, along with details regarding your trip.​

​Our Po​rts


Find out more about our ferry ports including directions, driving distances, facilities at the port, parking options and more.

​​Timetable & check-in information


Make sure you give yourself plenty of time to check in, you can view our check in times and timetables here but always give yourself that little bit extra time when travelling over our busy holiday period. Our check-in controls open 2 hours prior to the departure and close no later than 45 minutes prior to the scheduled departure.

​Tips for Driving Abroad


Motoring regulations differ from country to country, so it's important to know the local driving rules before you go to avoid being caught out. It is your responsibility to check and fully comply with all the necessary vehicle documentation and overseas driving regulations when taking your car abroad.

​Make a change to your booking


Need to make a change to your reservation? Amending a booking online is quick and easy. There's now no reason to pay for phone calls, or even telephone booking fees, as you can do it all online, at a time that is convenient to you 24 hours a day, 365 days a year. 





​​​ WE'RE AWARD WINNING​​

It’s always a proud moment when you’re recognised for your good work, we’re honoured to have been named again as the World and Europe's Leading Ferry Operator 2016 at the World Travel Awards. We have been Europe’s Leading Ferry Operator for 5 years running now, and the World’s Leading Ferry Operator for 6 years. ​​​

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