Important Information when Travelling with DFDS over the busy holiday period.
The DFDS Customer Service team will be working hard over the busy holiday period to ensure our vessels operate to the advertised sailing schedule. In the unlikely event of a major disruption to your service we will contact you directly. Please ensure we have your mobile telephone number, you can check this
here or by contacting your booking office by telephone, details of which can be found on your confirmation advice.
The busy summer holiday period combined with an increase in border and security checks are causing some delays through passport control at the Port of Dover. We are working closely with the border authorities to minimise delays to our customers but we recommend you allow 90 minutes from the entrance of the Port of Dover to reach the DFDS check-in points.
Please have your passports ready for inspection on arrival at border and check-in controls to speed up the process.
DFDS check-in controls open 2 hours prior to the sailing departure and close no later than 45 minutes prior to the scheduled departure. When travelling to the terminal, please ensure that you keep up to date with our live port and sailing information which is regularly updated with the latest traffic and departure notifications 24 hours a day @DFDSUKUpdates
You can also access the latest DFDS travel updates via our twitter feed @DFDSUKUpdates (www.twitter.com/DFDSUKUpdates )
It’s always a proud moment when you’re recognised for your good work, we’re honoured to have been named again as the World and Europe's Leading Ferry Operator 2016 at the World Travel Awards. We have been Europe’s Leading Ferry Operator for 5 years running now, and the World’s Leading Ferry Operator for 6 years.