DFDS only collects and uses personal information for purposes that customers are aware of and which falls within their expectations.
Any information collected must be relevant to DFDS, necessary and not excessive in relation to the purposes for which it is transferred and further processed. DFDS uses the minimum amount of personal information required in order to meet its required use.
Please notice that DFDS is required by law to register the identity of our passengers and to give that information to relevant government authorities. Furthermore, registration of the information allows us to process your order efficiently, and send you your itinerary and provide you with the services you have ordered. Due to this, we will ask for name, gender, date of birth or age, address, e-mail address, vehicle registration number (if any), and credit or debit card number and the expiration date. Passport number [or ID card] will be registered when you check in at the terminal to prove your identity. We ask for your telephone number so we can contact you quickly if there is any problem with your reservation. If volunteered by a person, we will also collect any information concerning the need for special care or assistance in emergency situations.
In case you booked by telephone, we have a call record in some countries that we are holding for up to one year.
In addition, we use the information we obtain in connection with bookings and purchases on board our ships to gather statistics that we use to improve our services. We may ask you to show your boarding card when you make an onboard purchase. This information is used for statistical purposes only and cannot be used to track you personally in any way. You have the right to decline to show your boarding card when shopping on board. If you prefer that we do not use your reservation data in our statistics, please feel free to contact us and let us know.
DFDS will never contact you electronically without your consent for any type of marketing or user survey, or unless such contact is permitted by law. This can for example be service messages. If you find errors in the information, please notify us so that we can correct them.
Your personal information is also used if you have created a profile on one of DFDS's websites. If you have created a profile with DFDS and given your consent, we will register your purchase and use this information to target information, offers and products to you and to help us administer the profile. The information is also used to recognize you when you book travel (assuming you are logged in) and to follow up on reservations. The information is also used for contests and statistics.
Subscription to the e-mail service and contests
If we offer you a subscription to our e-mail service, DFDS Mail, we will ask for your name and e-mail address so that we can send you our e-mail newsletter. Your name is not required to subscribe to our e-mail service, and you will be able to opt out at any time by clicking the unsubscribe link in the newsletter. When you enter a contest or take advantage of other promotional offers, we may ask for your name, address and e-mail address so we can administer contests and notify the winners.