ABTOT Protection



The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for DFDS, and in the event of their insolvency, protection is provided for the following:

  1. non-flight packages commencing in and returning to the UK;
  2. non-flight packages commencing and returning to a country other than the UK;
  3. and flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK.

1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with DFDS.


Information on the DFDS website is posted in good faith and updated regularly. However, we cannot guarantee the completeness and accuracy of the information shown. DFDS is not liable for any direct or indirect loss resulting from the use of the information on this website.

Every effort is made to ensure the accuracy of all information and prices but, regrettably, errors do occasionally occur. Where a price is obviously incorrect due to a system error, we shall not be bound by such price.

We recommend that you check information before you act on it. DFDS can accept no liability in respect of bookings made with our third party suppliers of hotel accommodation or other services.

Using the web site means that you agree that DFDS will not be liable for any direct or indirect loss arising from the use of the information on this website.​

Website Security

The DFDS website is secure when you go through to the payment part of the online sales process. We use SSL (Secure Socket Layer) to protect your personal information. SSL is currently the preferred method to securely transfer credit card and other sensitive data over the internet.

How do we protect your information?

When you book with us, we use secure server software which encrypts all information you input before it is sent to us. This encryption ensures that the information is reasonably protected against unauthorised interception.

In order to comply with our obligations under the Data Protection Acts of 1984 and 1998, we also follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access to that information.​



DFDS Newcastle Ltd

Nordic House Western Access Road

Immingham Dock


DN40 2LZ



International Passenger Terminal

North Shields

NE29 6EE​



Whitfield Court



CT16 3PX

DFDS Corporate Headquarters:

DFDS House


11 DK-2100


Ø Denmark​




We are Europe’s Leading Ferry Operator 2012-2019 & the World’s Leading Ferry Operator 2011-2018!​​