We collect personal information about you whenever you book and travel with us as a passenger or when you use our call centers and in some cases when you book our freight or logistics services.
We may be required by law to register the identity of our passengers and to give that information to relevant government authorities. Furthermore, registration of the information allows us to process your order efficiently, and send you your itinerary and provide you with the services you have ordered. Due to this, we may ask for name, gender, date of birth or age, address, number (if any), and credit or debit card number and the expiration date. Passport number may be registered when you check in at the terminal to prove your identity. We ask for your telephone number so we can contact you quickly if there is any problem with your reservation. If volunteered by a person, we will also collect any information concerning the need for special care or assistance in emergency situations.
In case you book by telephone, we may hold a call record for up to one year.
In addition, we use the information we obtain in connection with bookings and purchases on board our ships to gather statistics that we use to improve our services and your visitor experience. We may ask you to show your boarding card when you make an onboard purchase. This information is used for statistical purposes only. You have the right to decline to show your boarding card when shopping onboard. If you prefer that we do not use your reservation information in our statistics, please feel free to contact us and let us know.
DFDS will not contact you electronically without your consent for any type of marketing or user survey, or unless such contact is permitted by law. This can for example be service messages. Your personal information is also used if you have created a profile on our website. In such case and if you have given your consent, we will register your purchase and use this information to target information, offers and products to you and to help us administer the profile. The information is also used to recognise you when you book travels (assuming you are logged in), to follow up on reservations and for contests and statistics.
If we offer you a subscription to our e-mail service, we will ask for your name and e-mail address. You will always be able to opt out of the newsletter service at any time by clicking the unsubscribe link in the newsletter. When you enter a contest or take advantage of other promotional offers, we may ask for your name, address and e-mail address so we can administer contests and notify the winners.