Privacy Policy​

​This website is created to provide information about our company, products and services. This privacy policy applies only to this web site and describes how and why we collect information about you as a user.

DFDS is committed to protecting your privacy. DFDS takes privacy seriously and is committed to comply with any applicable legislation relating to personal information.

​In using the DFDS website, you consent to the collection and use of this information by DFDS in the methods described below. If our policy should change, we will make the relevant changes here so that you are always aware of the information we collect, how we use it and under what circumstances it might be disclosed.

Privacy Policy

​DFDS’ Privacy Notice

DFDS is committed to protecting your privacy. Our Privacy Notice describes DFDS’ corporate policy regarding processing of any passenger information, the security measures we employ to protect such data and your right to access such data and right to complain. DFDS takes privacy seriously and is committed to comply with this Privacy Notice as our minimum standard. The Policy creates a framework that provides a secure level of protection for the personal information that is used, collected and transferred within the DFDS Group. DFDS complies with any applicable legislation relating to personal data. All data will be processed and transferred for specific and legitimate purposes in accordance with applicable laws. The information is kept at DFDS A/S, Sundkrogsgade 11, DK-2100 Copenhagen, Denmark. We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site. This software does not enable us to collect any information that allows us to identify a specific person.

Why do we collect and how do we use the personal information?

We collect personal information about you whenever travel with us, when you use our websites, or when you use our call centres and in some cases when you book our freight or logistics services. Any information collected must be relevant to DFDS, necessary and not excessive in relation to the purposes for which it is transferred and further processed. DFDS uses the minimum amount of personal information required in order to meet its required use. Please notice that DFDS is required by law to register the identity of our passengers and to give that information to relevant government authorities. Furthermore, registration of the information is necessary to enter into an agreement (booking) with us. Due to this, we may ask for name, gender, date of birth or age, address, e-mail address, vehicle registration number (if any), and credit or debit card number and the expiration date. Passport number may be registered when you check in at the terminal to prove your identity. We ask for your telephone number so we can contact you quickly if there is any problem with your reservation. If volunteered by a person, we will also collect any information concerning the need for special care or assistance in emergency situations. In case you booked by telephone, we have a call record in some countries we will hold for up to one year. We will also use your contact details to contact you before the travel with service messages. In addition, we use the information we obtain in connection with bookings and purchases on board our ships to gather statistics that we use to improve our services. We may ask you to show your boarding card when you make an onboard purchase. This information is used for statistical purposes only. You have the right to decline to show your boarding card when shopping onboard. If you prefer that we do not use your reservation data in our statistics, please feel free to contact us and let us know. DFDS will not contact you electronically without your consent for any type of marketing, unless such contact is permitted by law. If you find errors in the information, please notify us so that we can correct them. Personal profile Your personal information is also used if you have created a profile on one of DFDS’ websites. If you have created a profile with DFDS and given your consent, we will register your purchase and use this information to target information, offers and products to you and to help us administer the profile. The information is also used to recognise you when you book travels (assuming you are logged in) and to follow up on reservations. The information is also used for contests and statistics. Subscription to the e-mail service and contests If we offer you a subscription to our e-mail service, we will ask for your name and e-mail address so that we can send you our e-mail newsletter. Your name is not required to subscribe to our e-mail service, and you will be able to opt out at any time by clicking the unsubscribe link in the newsletter. When you enter a contest or take advantage of other promotional offers, we may ask for your name, address and e-mail address so we can administer contests and notify the winners.

How long do we keep your personal information?

DFDS will only retain personal information as long as it is required for the purpose for which it was acquired and processed. Those periods can vary. If you register a personal profile or subscribe to the e-mail service, we will store your personal information until you delete the profile or unsubscribe from our newsletter. The information will make future bookings easier, as we have already saved your personal information.

Our use of cookies

DFDS uses cookies on its websites and the booking system to ensure consistency throughout the reservation process. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. You can delete them from your hard drive if you so wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Without cookies, you can use most of the features on the web site, but not the booking system. We advise against disabling cookies in your browser. Our cookies do not contain any personally identifying information. Find out more about how we use your cookies and how you can delete any cookies you have received so far. How we use cookies​

Security

DFDS’ website is secure. As you continue on to the payment section of the online sales process, we use Secure Socket Layer (SSL) technology to protect your personal information. SSL is currently the preferred method to securely transfer credit card and other sensitive data over the internet. Appropriate security measures are in place to safeguard the personal data that are processed and stored in our systems. When you book with us, we use secure server software, which encrypts all of the information you enter before it is sent to us. This encryption ensures that the information is appropriately protected against unauthorised interception. As you continue on to the payment section of the online sales process, we use Secure Socket Layer (SSL) technology to protect your personal information. SSL is currently the preferred method to securely transfer credit card and other sensitive data over the internet.

How do we protect your information?

When you book with us, we use secure server software which encrypts all of the information you enter before it is sent to us. This encryption ensures that the information is appropriately protected against unauthorised interception. DFDS will ensure that any DFDS entity processing personal information on behalf of other DFDS entities (data processors) also adopt appropriate and equivalent security measures. They will have in place proportionate technical and organisational security measures to safeguard the personal information. The entities within the DFDS Group that use the same IT systems have entered into data transfer agreements to comply with the law and to be able to transfer personal information within those entities.

Mobile Applications

DFDS maintains several mobile applications (apps) to enhance our customer’s experiences. The same strictures detailed in this privacy policy apply for those who use our apps. Our apps utilize anonymous tracking software, namely Google Analytics and Firebase, to measure the usage of our apps, and we only collect personal data to the extent required for the actual functions of that particular app (such as your location in the world at a given time). Any and all data collected about you through our apps is used only by DFDS, and is not shared with any third party, other than the tools named above.

Will DFDS disclose information collected to third parties?

Personal data may be transferred internally within DFDS’ organization. We have internal policies and agreements in place to ensure an adequate level of protection irrespective of where in DFDS your data is located. We will not transfer personally identifiable information about our visitors or customers to a third party, except in the following cases:

  • Service providers and advisors that we use to provide certain services, such as hotels and activity providers, who fulfill your travel reservations;

  • If we are legally required to do so;

  • DFDS may provide aggregate statistics about our customers, sales, traffic patterns, loyalty card memberships and related site information to third-party partners.

  • In addition, DFDS may provide information about our customers to third parties who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, or distribution of surveys. We may also authorize third parties to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third parties have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

  • In the event we sell property or safety of DFDS, its employees and others, or in the event we sell or liquidate any part of business or assets;​​​​​​​

Any such sharing will be in compliance with data privacy law, and only to trustworthy third parties.

Transparency and information rights

We always strive to clearly inform you regarding the uses and possible disclosure of your information when such information is obtained. If it is not practical to do so at the point of collection, we will inform you as soon as possible, unless there is a legitimate basis for not doing so. For example, where it is necessary for the prevention or detection of a crime or where otherwise permitted by law.

You are always welcome to contact us by sending an e-mail to us at travel.sales@dfds.com regarding the information we have registered, and request a description of the personal information we have collected and processed and the recipients - or types of recipient - to whom DFDS is, or could, disclose that information. You are also welcome to contact us if you would like us to correct, erase or block inaccurate information. DFDS always attempts to respond valid requests as quickly as possible If you have signed up to receive our e-mail newsletter – or if you should receive marketing material that you did not request – you can always unsubscribe via the link in the newsletter or by contacting DFDS.

Security and safety onboard

Following a thorough investigation, the names of undesirable passengers can be placed on an internal list to prevent these passengers from booking and travelling with us if the master of the vessel has reason to believe that the passengers will pose a security risk and in accordance with the terms and conditions applicable for the travel. Passengers are deemed to pose a security risk if they have endangered the safety of themselves, a vessel, the crew or other passengers, or if their behavior has been inappropriate during a previous trip or if they have failed to follow safety regulations or requirements. DFDS will inform the passenger of the registration and register the necessary personal information of banned passengers for the purpose of preventing passengers deemed a security risk from booking trips on our passenger ships for a defined period. The information will not be held for longer than necessary.

Your permission

In using the DFDS web site, you consent to the collection and use of this information by DFDS in the methods described above. If our Privacy Policy should change, we will make the relevant changes here so that you are always aware of the information we collect, how we use it and under what circumstances it might be disclosed.

Who to contact

If you have any questions about these privacy rules, or you want to obtain insight into personal data held about you, you may contact us via e-mail at travel.sales@dfds.com.​

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